Terms & Conditions

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INTRODUCTION

 Welcome to the Jetair Tours website. This site is published and maintained by Jetair Tours Private Limited ( “Jetair Tours” ) a company incorporated under the Companies Act, 1956 / 2013, under the laws of India. By accessing and using this site you agree to be bound by the terms and conditions sethforth herein as amended from time to time without any Notice to you. All amended terms automatically take effect when these terms and conditions are updated. Your continued use of this site following the posting of changes to the terms and conditions will mean you accept those changes. 

Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes. You should also read our Privacy Policy, which also governs your use of the Website. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our customer service agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our customer service agents.

 

WEB CONTENT

  • This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose
  • As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
  • Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate. 

 

EXTERNAL THIRD PARTY LINKS

The Web site may contain links to web sites operated and maintained by third parties over whom we have no control. The information practices of those Web sites are not covered by this privacy policy. Any information you provide to third-party Web sites or that we provide in relation to travel reservations you made will be governed under the terms of each such Web site's privacy policy. Please note that when you click on one of these links, you are entering another Web site, and we have no responsibility or liability whatsoever for the content, actions, or policies of such third-party Web sites. We encourage you to read the privacy policies of all third-party Web sites that link to the Web site, because such privacy policies may be materially different from this privacy policy.

 

COPYRIGHT AND TRADEMARK

All materials on this Site, including but not limited to audio, images, software, text, icons and such like ( the “Content” ), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned / used by Jetair Tours or otherwise. By displaying them on this Site, Jetair Tours is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy / copies of the Content to be used only by you for your personal use at home unless the sub–site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.  

Other trademarks and service marks displayed on this website are the trademarks and service marks of their rightful owners. 

 

PROHIBITED ACTIVITIES

You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You may not use this Site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. You agree you will not you modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call centre. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties. 

You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. 

 

OTHER RIGHTS

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available here-from, you shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law
  • Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
  • Falsify the origin or source of software or other material contained in a file that is uploaded
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner. 

 

DISCLAIMER

The material in this Site could include technical inaccuracies or typographical errors. Jetair Tours may make changes or improvements at any time.

The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Jetair Tours, Jetair Tours Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, Jetair Tours disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and Jetair Tours, Jetair Tours Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. Jetair Tours, Jetair Tours Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. Jetair Tours may make improvements and/or changes on this website at any time. 

Jetair Tours does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction 

Jetair Tours does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Jetair Tours does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

You also acknowledge that through this Site, Jetair Tours merely provides intermediary services in order to facilitate highest quality services to you. Jetair Tours is not the last–mile service provider to you and therefore, Jetair Tours shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. Jetair Tours, Jetair Tours Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement.

Jetair Tours will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. IN no event shall Jetair Tours, Jetair Tours Affiliates ,and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Jetair Tours group companies, the Jetair Tours Affiliates and their respective suppliers have been advised of the possibility of such damages. 

You agree to defend and indemnify Jetair Tours, Jetair Tours Affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

(a) your breach of this Agreement or the documents referenced herein; or 
(b) your violation of any law or the rights of a third party Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, Jetair Tours liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR ____ (Indian Rupees ______ only). 

 

TERMS AND CONDITIONS OF USE

Jetair Tours may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

Jetair Tours may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. 

Jetair Tours reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Jetair Tours systems as well as its client’s interests are and remain, well–protected.

Towards this end, Jetair Tours may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. 

If Jetair Tours, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Jetair Tours may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through Jetair Tours. 

 

AVAILABILITY 

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Jetair Tours authorized representative for the availability of specific products and services in your area.

GENERAL PROVISIONS

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.

Jetair Tours requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, Jetair Tours does not represent or warrant that travel to such point is advisable or without risk. Jetair Tours does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

Jetair Tours, Jetair Tours Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Jetair Tours, Jetair Tours Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority. 

Jetair Tours reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Jetair Tours shall have no obligation to take the needs of any User into consideration in connection therewith.

Jetair Tours reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in Jetair Tours debiting your account for any costs we incur as a result of such violation.

No waiver by Jetair Tours of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and Jetair Tours during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language.

The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Mumbai, Maharashtra, India.

 

E-COUPON / DISCOUNT PROMO CODES

JetairTours.com / Third party supplier generates promotion codes from time to time which may be availed on the Site as a discount coupon. Users are advised that the promotional offer of using Promotion Codes for receiving discounts can be availed only if correct and full details (of the promotional code) are filled in at the time of making the booking. 

In case if the customer fails to enter the E-Coupon Code before making the booking, the company shall not be liable to give any credit to the customer after the booking has been made. 

  • Considering there are multiple promotional offers running on the site, user can avail the benefit of only one offer at a time. No two promotional codes can be combined at the time of making a booking.
  • Promotional discounts are applied only on the base amount for Hotels. Discounts are not applicable for any additional components including taxes.
  • On cancellation of bookings done using promotional codes, the charges are calculated on total price.

 

REFUND

Jetair Tours reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Holiday, Hotel, Flight, Bus, Car and other travel service due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of travellers, the cancellation policies of suppliers like hoteliers, coach operators and the decision of Jetair Tours on the quantum of refund shall be final and binding on the Travellers.

In case Jetair Tours exercises its discretion to alter, amend or cancel any service offered by Jetair Tours advertised in the Voucher and the Traveller has registered for such service exercising the option to continue with the service as altered or amended, or to accept any alternate service which the Company may offer, the Company shall not be liable for any compensation, damage, additional expense or consequential loss suffered by him/her or to pay any amount as refund to traveller.

Even in case of a Holiday service for which the payment was made in Foreign Currency if any, with or without part payment in Indian Rupees the said refund shall be made only in Indian Rupees at prevailing rate on date of refund as per existing Rules and Regulations.
Refund (if any) for amendments and/or cancellation will be paid directly by cheque to Traveller by the company. It would take 45 days to process refund and 60 days if tickets are already issued.

There shall be no refund if the traveller fails to join the Group at the commencement of the Holiday service (tour), or joins the Group late or leaves the Group before culmination of the Tour. If traveller along with his family is compelled to discontinue the tour due to any reason such as illness, death, loss of passport, no claim shall be entertained for refund of unutilized services.

There shall be no refund if the traveller does not or cannot utilize any service included in cost of tour like meals, rooms, excursions, etc. nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.

 

CANCELLATION

As we book services in advance and are bound to honour the payment commitments to service providers, cancellation of services earmarked for a particular departure results in the Jetair Tours losing money depending upon the time of communication of cancellation to the supplier. Therefore any cancellation of Holiday Service, Ticket, Hotel or Other service booking by traveller will attract cancellation charges as specified by Jetair Tours.

In the event of traveller cancelling a third party tour/services booked through Jetair Tours, the Terms and Conditions of such other Service / tour Operator / supplier, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to Jetair Tours cancellation rules.

Traveller should intimate in writing citing reason for cancellation. If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication for cancellation of all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reaches Jetair Tours sales office during office hours.

 

FOG ALERT

Jetair Tours will not be liable to any traveller for refund, compensation or claim for shortening of holiday / tour in relation to holiday/ tour shown in itinerary or any cancellation, route change or postponement or delay of any airlines due to any reason whatsoever including fog or bad weather and the tickets/package are issued subject to the conditions herein.

 

MEALS

Breakfast / lunch / dinner wherever provided on Holiday / tour is on pre-set menus. The meal type is clearly indicated in the voucher. Unlike an airline, we cannot process request for special meal or specific diet. However, if the traveller intimates this while booking and if it is feasible we will try to provide them. We however, reserve our right to change the meal arrangement where circumstances compel us to do so. Where meal/s are missed by traveller at his/her own will or due to late/non arrival at announced meal timing no compensation for such missed meal/s is claimable.

 

BAGGAGE ALLOWANCE

Generally one suitcase not exceeding 15 kgs and one piece of cabin baggage not exceeding 5 kgs is permitted. But, it is always advisable to check with the specific Airlines/Overseas Tour Operator/Transporter. Allowance may vary from transporter to transporter. As is the common practice, one piece of luggage is to be with linear dimensions (Length + Height + Width) not exceeding 45 inches. The Transporter may charge extra amount for the excess baggage. Against loss or late delivery of baggage payment for the same is subject to conditions laid down by the airline/overseas tour operator/hotel. Jetair Tours will not be liable to the passenger for any case of late delivery or loss of baggage weather caused by any airlines, Supplier / tour operator or hotel or by anyone else.

 

HOLIDAY TERMS

Apart from the General Terms, please refer below conditions specific to Holiday booking. 

  • You acknowledge that pictures of the holiday packages as shown on the Site are indicative and may not be representative of the actual products.
  • The rates /prices of the holiday packages shown of the Site are quotation only and no blocking has been made. Prices/Taxes are subject to changes and availability.
  • You are requested to confirm acceptance of the holiday packages customized for you by return email for a valid booking to be made.
  • Booking of holiday packages is subject to availability and confirmation of the holiday package supplier. Special rates shall apply for peak seasons and the inclusions of such holiday packages may vary without any pre-notice.
  • In case Jetair Tours is not able to provide the Hotel & Apartment Packages as shown on the Site, Jetair Tours reserves the right to give the substitute Hotel & Apartment Package of the same standard.
  • You agree that the terms of the holiday packages may be subject to change at short notices due to circumstances beyond our or the suppliers control included but not limited to force majeure events etc.
  • In such cases Jetair Tours act only as an intermediary agent with only the role of a intermediary. Even if you make a booking through us, the contract will be between the supplier and you / Traveller and the general travel and contractual terms and conditions of the supplier shall apply. Jetair Tours are not a party to the contractual relationship.
  • By making a booking through Jetair Tours site you make an offer to purchase the holiday service from the supplier. Jetair Tours are authorized by each supplier to accept your offer on its behalf; this acceptance occurs when Jetair Tours send you a written confirmation of the booking and payment as per Payment terms is received.
  • Before placing an enquiry and subsequently the order you are advised to check the description of the Holiday Package carefully. By making a booking for a Holiday Package you agree to be bound by the conditions of booking included in the Holiday Package's description.
  • Once Jetair Tours accept your booking on behalf of our suppliers, a legally binding contract is formed between you and the supplier of the service or holiday package chosen by you.
  • The supplier's general travel and contractual terms and conditions are made available by us to you by means of a link or full text or through voucher before the booking takes place and they will apply in addition to those set out here. The supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
  • Where there is a conflict between any information on our Site and these terms and conditions, these terms and conditions will apply in priority. Where there is a conflict between these terms and conditions and the supplier terms and conditions, the supplier's one will apply in priority.
  • Jetair Tours act as an intermediary between you / traveller and the supplier and Jetair Tours cannot be held responsible for any non-performance of the contract.
  • Jetair Tours assumes no liability for the performance of arranged services and/or holiday packages and provides no guaranty with regard to their quality or fitness as represented. Jetair Tours do not as well supply any guaranty for the availability of services and/or holiday packages.
  • The responsibility lies with the supplier as direct organizer of the services purchased by you.
  • Jetair Tours request you to obtain suitable insurances/other protective measures etc. to safeguard yourselves.
  • The suppliers providing their services and holiday packages through us are independent contractors and not our agents or our employees. We are not liable for their acts, errors, omissions, representations, warranties, breaches or negligence or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and we will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
  • Jetair Tours only commit us to a careful choice and control of our suppliers. Incidentally the relevant supplier shall be liable in its own responsibility.
  • Your right to cancel your service or holiday or modify your booking is determined by the applicable terms and conditions of the supplier. In such cases it is your responsibility to inform us in writing of such request specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier.
  • The laws of India govern the Holiday packages & services. All disputes shall be settled within the jurisdiction of Mumbai only.

 

HOTEL TERMS

Every hotel has some laid down rules, and it is our duty to let you know what they are;

  1. The lead guest must be at least 18 years old to be able to check into this hotel. Accompanying children must be under 12 years of age.
  2. Standard check-in time is 2 pm and check-out time is 10am. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it.
  3. The child tariff applies only to children up to 12 years of age. Children above 12 years are charged adult rates. Children under the age of 5, sharing a bed with their parents in the same room, are normally not charged. Hotels will, however, levy a meal supplement charge for children.
  4. In case you make a booking for 2 Children in the same room along with 2 Adults, then your 1st child entry will be with bed & 2nd child entry will be without bed. However, if both your children are above the age of 6 years, then you will have to pay an Extra Supplement Cost directly at the hotel.
  5. Hotels may not show cost applicable for infants at the time of online booking. However charges for "Infant-cost" if any shall be paid directly at the hotel by guest.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that are not part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these at the time of your check out.
  7. You are required to provide a valid photo-id proof at the time of check-in. Documents that you can carry as id proofs include PAN card, driving license, passport or voter's ID card. Do carry any one of these to avoid inconvenience.
  8. For id proofs for International Hotel Booking, you would require to provide your valid passport copies at the time of your check-in.
  9. All bookings must be guaranteed at the time of making the reservation. We accept only MasterCard and Visa Credit Cards and Debit Cards that are issued in India.
  10. Reservations exceeding 3 rooms with more than 9 guests will be treated as a group booking and is not available online. 
  11. The hotel reserves the right to refuse any bookings subject to availability.
  12. Special terms & conditions may apply to certain promotional rates or during black-out periods.
  13. Rates are subject to change in case of change in validity periods, rate seasons, contracted periods, applicable laws or government policies.
  14. Above rates have been converted into INR for your convenience. Currency conversion is an approximate amount based on today's exchange rates. You will be billed in the currency quoted by Jetair Tours.

GENERAL CANCELLATION POLICY

  • If you cancel 24 hours before check-in, you will incur 100% of your total stay.
  • In case of cancellation made between 72 - 24 hours of the check-in date, one night retention would be charged. However some hotels might have non-refundable policy during peak season and special offers.
  • Jetair Tours charges a separate service fee of Rs. 300 + (booking amount *3.50%) for all cancellations.
  • Online cancellations: Cancellations can be made online by signing in to your Jetair Tours Account.
  • Only those cancellation requests which are made online shall be entertained. Jetair Tours shall not be liable to entertain any cancellation requests made directly to the hotel without intimating Jetair Tours and also through any other medium.
  • The hotels reserves the right to levy one night’s room charge as early departure fee should the guest/s wish to check-out earlier than the date confirmed at the time of making the reservation.
  • All Cancellations must be as per the hotels own policy.

NO SHOW

  • If you don't show up at the hotel, you'll still be charged the entire amount.

MODIFICATIONS & REFUNDS 

  • Jetair Tours doesn't support changes and modifications to online bookings once they're made.
  • We take at least 14 working days to process refunds for bookings cancelled online.
  • Your bank may debit its own separate charges from refunds made to your credit card.
  • No refund will be provided for unutilized services.

 

BUS TERMS

Apart from the General Terms, please refer below conditions specific to Bus booking. 

Jetair Tours is an online service provider. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators. 

Jetair Tours advice to customers is to choose bus operators they are aware of and whose service they are comfortable with. 

JETAIR TOURS RESPONSIBILITIES INCLUDE

  • Issuing a valid ticket ( a ticket that will be accepted by the bus operator ) for its network of bus operators 
  • Providing refund and support in the event of cancellation
  • Providing customer support and information in case of any delays / inconvenience

JETAIR TOURS RESPONSIBILITIES DOES NOT INCLUDE : 

  • The bus operator’s bus not departing / reaching on time 
  • The bus operator’s employees being rude 
  • The bus operator’s bus seats etc. not being up to the customer’s expectation 
  • The bus operator canceling the trip due to unavoidable reasons  
  • The baggage of the customer getting lost / stolen / damaged 
  • The bus operator changing a customer’s seat at the last minute to accommodate a lady / child 
  • The customer waiting at the wrong boarding point ( please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus ) 
  • The bus operator changing the boarding point and / or using a pick-up vehicle at the boarding point to take customers to the bus departure point. 

The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket. 

PASSENGERS ARE REQUIRED TO FURNISH THE FOLLOWING AT THE TIME OF BOARDING THE BUS

  • A copy of the ticket ( A print out of the ticket or the print out of the ticket e-mail ). 
  • Identity proof ( Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card ).  

 Failing to do so, they may not be allowed to board the bus.

CHANGE OF BUS 

In case the bus operator changes the type of bus due to some reason, Jetair Tours will refund the differential amount to the customer upon being intimated by the customers in 24 Hrs of the journey.

CANCELLATION POLICY 

The tickets booked through Jetair Tours are cancelable. Kindly note that the money is not transferred back to the passenger's credit / debit card. It is manual process passenger have to inform us and our executive will transfer balance money to his credit / debit card after doing cross check.

The following is the cancellation fee:

Between 24 hours to 3 days before journey the cancellation charge is 10%.

Between 3 days to 1 week before journey the cancellation charge is 5%. 

Please note that the cancellation fee and cancellation period may differ from one bus operator to another.  Kindly contact any of our executives for complete details.

In case one needs the refund to be credited back to his/her bank account, please write to websupport@jetairtours.com

* The transaction charges or the home delivery charges, will not be refunded in the event of ticket cancellation. 

Partial Cancellation, Reschedule of Bus ticket is not available. 

In case a booking confirmation e-mail gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID provided by the user etc. a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.jetairtours.com 

BUS PNR

Jetair Tours does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers. 

Jetair Tours will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by you through your usage of this Site. In no event shall Jetair Tours be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of information provided on the website in so far as such information is derived from other service providers.

 

FLIGHT TERMS

Apart from the General Terms, please refer below conditions specific to Flight booking

  • The total price displayed includes all applicable government taxes.
  • You are required to pay the entire amount prior to the confirmation of your booking.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
  • Infants must be accompanied by an adult at least 18 years of age.
  • All Tickets / Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / Supplier.

CHECK IN

  • As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.
  • For International flights, the check-in time is 3 hours before departure.
  • The passenger needs to check-in at least 2 hours prior departure for Air India and Air India Express domestic flights else will be considered as a no show.
  • Infants must have valid proof-of-age documents showing that the infant is under two years old.

AMENDMENT AND CANCELLATION POLICY

You can amend / cancel your ticket offline, call us on +91 22 22874721 or write to websupport@jetairtours.com. For all offline cancellation of domestic flights a standard charge of Rs. 550 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings, a standard fee of Rs 1050 per person would be charged, over and above the airline's own cancellation charge.

For rescheduling of domestic flights, Jetair Tours will charge Rs. 350 per person per sector as standard rescheduling charges.

For no-show on domestic flights, Jetair Tours will charge Rs. 150 per person per sector as standard no-show charges. 

Please refer to airline specific amendment and cancellation policy while using Jetair Tours services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

The traveller must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked / purchased is subject to any additional cancellation fee or charge and Jetair Tours assumes no liability whatsoever in this regard.

REFUND POLICY

The refund accruing to the Jetair Tours Customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider or Airline. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of ticket. All refunds shall be processed subject to processing of refunds by the respective airline / service provider.

Jetair Tours acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.

Please note convenience fee charged at the time of booking will not be refundable.

Note: Unless expressly stated otherwise, it is mandatory to contact Jetair Tours for refunds and the airline will route the refund for your tickets booked on the website, through Jetair Tours.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

PASSPORT INFORMATION:

Passport details are mandatory for e - ticket issuance to Europe, USA and Canada. A few airlines flying to these countries also require passport details for issuing the e-ticket. 

Refer below to check the list of such airlines:

  • KLM
  • Kuwait Airways
  • Air France
  • Saudi Arabian Airlines
  • American Airlines
  • Continental Airlines
  • Delta Airlines
  • United Airlines
  • Kenya Airways
  • China Southern Airlines
  • China Eastern Airlines
  • Aeroflot
  • Egypt Air
  • Biman Bangladesh Airlines

Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket.

In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a Jetair Tours representative will contact you for your passport details. Please keep the following details handy:

PASSPORT DETAILS

  • Passport Number
  • Issuing Country
  • Date of Birth (DD/MMM/YY)
  • Gender
  • Expiry date of Passport (DD/MMM/YY)
  • Last name/ Surname of traveller
  • First name/ Given name of traveller
  • Middle name of traveller (if any)

 

CAR TERMS

Apart from the General Terms, please refer below conditions specific to Car booking

  • Distance and time is calculated from garage back to garage for both within city and outside city trips. In case of a pickup from City A and drop to city B, the distance from the drop off point in city B to garage in City A will be calculated and the payment for the same has to be made by the customer.
  • Distance and time are calculated from the operator's garage and not from the customer's residence. Customers are requested to check the starting time and the starting odometer recorded on the trip sheet available with the driver prior to the journey. Disputes regarding the same will not be acceptable after completion of journey.
  • Expenses like toll charges permit charges, parking charges, entry & toll fees are to be borne by hirer.
  • Service Tax & any other Government Tax as per Government guidelines will be charged on the total bill.
  • The estimate provided at the time of booking is not to be construed as a package pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometres and hours).
  • Prior to booking you hereby confirm that you have read, understood and acknowledged the terms and conditions mentioned on www.jetfleet.co.in 

JETAIR TOURS RESPONSIBILITIES

  • Jetair Tours is ONLY an online car rental booking agent. It does not operate any car rental services of its own. In order to provide a comprehensive choice of car rental operators, vehicle types and prices to customers, it has tied up with Associate Company JetFleet Pvt. Ltd., which is Mumbai based car Rental Company.
  • Your contract for car hire is with Jetfleet and we are not liable to you for the provision of these services, however we will try to ensure that you have a car rental service at your disposal in our capacity as agent for Jetfleet.
  • Booking a car rental (that will be serviced by the car rental operator) from its' network of car rental operators
  • Providing refund and support in the event of cancellation.
  • Car rental tariffs are subject to change without prior notice.
  • Jetair Tours advise the travellers to refer Jetfleet Terms and Conditions and for any Enquiry / Booking call 24/7 toll free number 1860-3070-1002 or send an e-mail to reservations.corp@jetfleet.co.in or book online at www.jetfleet.co.in

 

VISA TERMS

Traveller should hold valid travel documents viz. Passport and visas for travel. 

It will be traveller’s responsibility to apply for visa with complete set of documents required by the embassy / consulate within the stipulated period as advised by the Jetair Tours. In the event the visa application made by traveller or by the Jetair Tours Pvt. Ltd. on his/her behalf is rejected by the consulate due to either inadequate supporting documents or for whatever reason or where the visa could not be processed due to late submission of application by traveller, the Jetair Tours shall not be liable for the eventuality and lead to forfeiture of booking amount paid and no claim whatsoever shall be entertained for the same. All cost, charges in respect of the said visa application shall be borne by traveller. Visa fees are non-refundable under any circumstances whatsoever.

However due to rejection of visa or non-processing of visa application due to any circumstances if traveller is unable to travel on the tour originally booked he / she shall have the option to postpone the tour to another available date or change to any other tour by paying transfer charge.

The Jetair Tours would not be responsible in any way in case of any clerical error regarding name, attachment of wrong photograph, duration and type of visa ( single / multiple entry ) occurring on passport, refusal of an entry visa and delays in grant or refusal of an entry visa.

If Visa /POE application from different cities required to be mailed to concern Embassy / Consulate office, in this process Jetair Tours would send documents through reputed courier. In case of transmission delays or loss of document arising out of such transmission Company would not be responsible to compensate the traveller for any consequence/s thereof.

Further the Jetair Tours should not be held liable in case of loss of documents given by traveller in support of traveller’s visa application to the concerned consulate / embassy.

The position in respect of cancellation of Tour by you due to non-availability of travel documents would not change only by virtue you having lost such documents.

 

HEALTH AND TRAVEL INSURANCE TERMS

You are bound to inform the Jetair Tours during booking of the tour if he / she has a medical condition that may affect his / her ability to enjoy and pursue the tour arrangements fully as per the itinerary mentioned. The Jetair Tours reserves the right where ever warranted to insist on medical fitness certificate any time prior to departure.

It is highly recommended that traveller acquire adequate insurance cover to secure their life, health and property. Insurance if any, included in the tour price may be the standard travel care insurance policy provided by a third party insurance service provider and the scope of the cover may be limited in nature, the details of which shall be provided to you at the time of confirmation of your booking. Traveller is advised to discuss your insurance needs directly with your insurance agent before proceeding on the tour and at their own cost procure any additional cover as may be advised. 

Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover.

Please note that traveller would have a direct contractual relation with the insurer and the Jetair Tours is only a facilitator. You shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Jetair Tours would not be responsible for the same.

 

FOREIGN EXCHANGE TERMS

Traveller have to give declaration to Jetair Tours for Foreign Exchange 

Declaration for Basic Travel Quota (BTQ) 

I declare that the information given above by me are true and correct to my knowledge. I declare that the exchange applied for together with the exchange already availed does not exceed $10,000/- in this financial year. I further confirm that I am a Resident Indian Citizen and intent to return to India. I further undertake that the transaction is not designed to contravene or evade the provisions of the Foreign Exchange Management Act, 1999 (42 of 1999) or any of the Rules/ Notifications/ Directions issued under the Act.

Declaration for Business Travel (BT) Liberalized Exchange Rate Management System (LERMS) 

It is certified that the expense for the above trip are being met by the company/ firm. We undertake that the foreign exchange withdrawn will be used for the purpose stated above. We further undertake that the transaction is not design to contravene or evade that provisions of the Foreign Exchange Management Act, 1999 or any of the Rules/ Notifications/ Directions issued under the Act.

GENERAL TERMS

  • As a user of foreign exchange services you agree and confirm being aware of all regulatory norms. ( If you need any information regulations, limits please call our helpline +91 22 22874721 )
  • Jetair Tours Pvt. Ltd.  will not be responsible for any transaction executed through us by forge or unprofessed information. User will be solely responsible for such action and liable to regulatory actions.
  • All orders need to be completely complied with regulatory guidelines; any deviation from the same will be the sole responsibility of the user. ( If you need any information on guidelines please write/call us at holiday@jetairtours.com / +91 22 22874721 )
  • All order values will be rounded off to the nearest currency unit.
  • Rates are subjected to major fluctuation.
  • Travel cards are non-transferable, only to be used by purchaser.
  • User understands and agrees that all other foreign currency travel card related terms and condition as displayed on the card issuing banks website will be applicable.